Message

Describe the problem as the user would experience it. For example "Level 7 printer is flashing red and wont print". Excel connection started returning an error: ODBC Login Failed

ODBC Excel Driver Login Failed Unexpected error from external database driver (1)

Explanation

Due to a mandatory security patch delivered by Microsoft on Tuesday October 10, 2017, Loftware Print Server customers using the Microsoft 32bit ODBC driver for (*.xls) files may see the following error:

ODBC Excel Driver Login Failed Unexpected error from external database driver (1)

This Microsoft patch impacts all versions of the Loftware Print Server where the Microsoft 32bit ODBC driver for (*.xls) files is used.

Solution

To resolve this issue one of the following needs to be done:

Uninstall the Microsoft update KB4041681

or

Install the latest Microsoft ODBC Driver package 

  1. Click on the supplied link to access the Microsoft download site.
  2. Click on the install instructions and follow them to update your ODBC driver package.
  3. Once complete you will need to recreate your ODBC connection using the new driver.

Related Articles

Article Number

See Using the Knowledge Base for information on how to the indicate the status of an article using the Status macro.

Versions

All supported Loftware versions

Environment

All supported Loftware environments

This table provides article information that is visible only to Loftware users.

Linked JiraAdd the Jira associated with this article using the Insert Jira macro
Incident Number 
AuthorMichael Alley
Review Date