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Problem

Attempting to open a label via On Demand Print 32 generates the following error.

Warning
titleLLMWOD32 Windws Application

(M1410) Error Reading Serial File. Access Denied. Error opening serial
File C:\Program File (x86)\Loftware Labeling\serial\REQUEST.lws

 

Note
REQUEST.lws is the name of the Serial File noted in the error above.

Explanation

User does not have the proper permissions to access associated label files when attempting to open the label.lwl template.

Solution

Your system administrator should add the user accounts that need the ability to access files located in the Loftware Labeling directory to the Loftware_group. To do this following the steps provided.

  1. Launch Computer Management
  2. Navigate to Local Users and Groups
  3. In the right-hand pane double-click Loftware_group
  4. From the Loftware_Group Properties click Add
  5. Enter the object names to select and press OK

Adding a user to the Loftware_group

Content by Label
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labelsError troubleshooting m1410 Access Denied Loftware_group administrator permission lws Reading

Article Number

Status
colourGreen
title2017073

Versions

Loftware Print server 9.8 or higher

Environment

All supported Loftware Print Server environments.

 

Page properties
hiddentrue

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Linked Jira
JIRA
serverJira
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIdb694bd2b-f495-3baf-a460-a9c93a1d1de3
keyOOB-905
Incident Number 
AuthorThomas Peters
Review Date