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About this Knowledge Base

The Loftware Knowledge Base is an online database of information, frequently asked questions, and solutions to typical problems with the Loftware Print Server family of products. The products covered by this Knowledge Base include:

  • Loftware Print Server and clients
  • Loftware Label Manager
  • Loftware's Connector products
  • Loftware WebAccess and Web Services                                                                    


Use the Loftware Knowledge Base to:

  • Search the Knowledge Base for specific articles
  • Browse the Knowledge Base contents
  • Print useful articles




If you installed LPS 12.0 and are experiencing issues starting the Web Listener, see Web Listener does not start - WLCplExe.exe - System Error

titleIMPORTANT Notice

Due to a mandatory security patch delivered by Microsoft on Tuesday October 10, 2017, Loftware Print Server customers using the Microsoft 32bit ODBC driver for (*.xls) files may see the following error:

ODBC Excel Driver Login Failed Unexpected error from external database driver (1)

See the following article for information on how to resolve this error:

Error Message: ODBC Excel Driver Login Failed Unexpected error from external database driver (1)The Loftware Print Server Family Knowledge Base will be down for maintenance September 7, 2019.




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Professional Services

For consultation, implementation services, training or product optimization please contact Loftware's Professional Services Group.

Technical Support

For installation and configuration questions, please contact Loftware's Technical Support department.

Customer Service

For licensing, product information, and ordering questions, please contact Loftware's Customer Service department.  Please have your Serial Number and Registration information available, so we can provide service to you quickly and efficiently.