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Problem

Once you have finalized your Loftware Web Access installation and you attempt to navigate to your Loftware WebAccess Login "localhost:8080/loftwarewebaccess" (using your favorite browser). You received an HTTP Status 404 error preventing you from reaching the login screen. Often when we see the description read "The requested resources is not available" usually stems from your Tomcat configuration. Suggesting to begin your troubleshooting with Tomcat.

The details of the error:

  • Type: Status report
  • Message: n/a
  • Description: The requested resources is not available.

Click the Link Below to Expand for Additional Information

 HTTP 404 Error Explained

The 404 or Not Found error message is an HTTP standard response code indicating that the client was able to communicate with a given server, but the server could not find what was requested.

Internet Browser displays an standard HTTP Status 404 or Not Found error message.
Fig.1

Explanation

In my installation it was due an incorrect configured path within the Tomcat6w.exe properties | Java tab. Specifically, the Java Classpath was not pointing to the Loftware "Conf" folder.

Configuring Apache Tomcat 6.0 Tomcat Properties Java Classpath
Fig.2

Here's the path within the Tomcat Apache Software Folder

C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\Loftware\conf

NOTE: if you have installed the tomcat 64 bit edition your program path will be as follows

C:\Program Files\Apache Software Foundation\Tomcat 6.0\Loftware\conf

Solution

In this example by pointing the Java Classpath to the Loftware>Conf folder corrected the issue.The path below shows the complete default path found in the Java Classpath field. (See fig.2)

C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\bin\bootstrap.jar

---

The path example below is appended at the end of the default Java Classpath. Be sure to use the ';' semi-colon as the path divider.

;C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\Loftware\conf

An example of the entire Java Classpath

C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\bin\bootstrap.jar;C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\Loftware\conf


If you are now able to reach the Loftware WebAccess Login page the issue related specifically to this solution. If not, it is suggested to continue troubleshooting with the Tomcat folder.

Loftware WebAccess Login Screen
Fig.3 Loftware WebAccess Login Screen

Important Note

Keep in mind this information that is addressed in this KB is only one possible reason for why a HTTP Status 404 or Not Found error message can be generated .

In conclusion

It is important to note that step is a part of the Loftware WebAccess and Web Services Installation Guide 2.4.pdf located on page 16 of Installing and Configuring Apache Tomcat. The purpose of this KB Article is to help you troubleshoot in the event you experience a Status 404 error during your installation. Reiterating, that this article is only one of many reasons why you could encounter this particular error.

Excerpt from the Loftware WebAccess and Web Serives Installation Guide

 

Article Number

2016043

Versions

All Loftware WebAccess

All supported LPS family product versions.

Environment

All Windows Environments