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When trying to print a label to a Monarch printer, I receive error 004 or 005 followed by a 001 error.


A 004/005 error (often followed by a 001 error) from a Monarch printer indicates an invalid supply length or invalid supply width, respectively. Ensure that your printer is capable of handling the size stock you are using and that the correct resolution is selected under Target Printer Configuration on the 'Label Setup' dialog in Design Mode.

Please refer to the appropriate Monarch printer specification for the supported lengths and width.

Article Number



 All versions of Loftware


All supported installation environments.