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Message

Loftware Web Access Print is not functional and the following system problem is displayed in On Demand Print Web Access:

A system error has occurred. If the problem persists, please contact Loftware Technical Support. 

Problem Type: Struts Exception

Problem Details: 2

java.lang.ArrayIndexOutOfBoundsException: 2

Explanation

This is caused by label or labels in the default labeling folder lacking a description. It does not matter if the label doesn't qualify for the visible labels of the logged in user.

Solution

  • Offending labels can be found using the stdout_<datecode>.log from in C:\Program Files\Apache Software Foundation\Tomcat 6.0\logs
  • Good Label:

[INFO] Filtered Format entity: C:\Program Files\Loftware Labeling\LABELS\SAMPLES\UCCsampl.lwl,3073,Default Media Template

  • Bad Label:

[INFO] Filtered Format entity: C:\Program Files\Loftware Labeling\LABELS\Tray03.lwl,4558

As you can see there is no Description after the printer type ID.

  • Either delete the labels from the default labels folder, or edit them and add a description in Design.


Please note that this has been fixed in LWA 2.4

Article Number

2017064

Versions

Loftware 9.5 & LWA 2.1

Environment

Any supported LPS family product environment