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Installed the Loftware Labeling Manager software and applied license key into Gatekeeper.exe. Once license key was successfully applied, launched Design32 (LLM) and was immediately prompted the following error message:

The application has failed to start because its side by side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail


The cause of the problem occurred due to the installation not successfully completing.


If prompted the error specified above, simply relaunch the installation and select repair as the install did not complete successfully. Once the repair installation is completed, try relaunching the Design32. The error should no longer appear, and the software should function as designed.

Article Number



All supported LPS family product versions.


Any supported LPS family product environment